BT Group (Technical Team Lead – 65702)

 

Technical Team Lead – 65702

 

Organization : BT Group

 

Job function : IT, Systems and Security

 

Main location : India-India-Gurugram-Gurugram

 

 

Schedule : Full-time

 

Working pattern : Standard

 

Benefit band : 2

 

Role code/grade : STST04

 

Salary : NA

 

 

Purpose Of Role:

To be the technical lead for the Americas SQE hub in CBS Gurgaon and a key interface between the TDA hub / sales engineers and the SQE hub. The technical lead person should be in a position to attend regular system improvement calls (SQE) to raise issues, identify and ensure bugs are corrected as well as push any system issues to a workaround and ultimately a fix, and then have the ability to disseminate that information to the Service Request Managers (SRMs) generating the quotes for their future knowledge. This person should also have the ability to identify, engage and work with TDAs, SQE Rangers and members of other organizations such as the SQE development and support organization to help eliminate system issues thus making the quoting process as seamless as possible.

 

Key Responsibilities:

 To be the acclaimed specialist in the SQE quoting and ordering process for our harmonized products. Also to share this expertise, offering mentoring and guidance to colleagues and others.

 To act as a key lead in more complex/critical customer projects.

 To initiate and lead kick off calls for major new customer projects, pulling in the relevant cross functional team members needed to ensure a smooth end to end quote to delivery process

 Has the ability to create, modify or adapt designs

 To be a lead contributor individually or as a team member, and to provide direction to others.

 To be key to the development of the Service Request Managers

 To anticipate clients’ or Americas Market Unit needs, investigate the underlying causes and identify short and long-term solutions.

 To anticipate patterns and links, looking beyond the immediate problem to the wider implications and to generate new and innovative solutions to complex problems.

 

 

Business Impact:

 Revenue and Margin acceleration through optimized handling of service requests

 Responsiveness to Customer requirements and therefore an key contributor to the NPS

 Provide technical/professional solutions and new innovative services.

 Makes major technical/professional contribution to business strategy.

 

Qualifications:

 Typically engineering/science degree.

 Qualified to be and possible chartered engineer and fellow of a professional engineering/science institution.

 Relevant professional experience.

 Will have obtained recognised industrial accreditation, where they exist, at typically professional/expert level in appropriate topics.

 

 

Skills/Experience:

 In depth knowledge of the various products that BT offers (especially the BT Connect Portfolio) as well as the working pieces that make up those product offerings.

 Knowledge of BT Ordering and provisioning systems (in particular Sales Quotation Engine and its interfaces with inventory, systems and tools) would be a distinct advantage

 An acclaimed specialist in one area, able to demonstrate a depth/breadth of knowledge/skills in own discipline.

 Can apply knowledge/skills through handling complex problems and/or co-ordination of work which may extend beyond own area of expertise and can share expertise with colleagues and other departments.

 Can anticipate clients needs, investigate the underlying causes and identify short and long-term solutions.

 Can anticipate internal/external business issues and developments in own discipline and use knowledge to focus work and drive improvements.

 Able to manage costs and profitability for a work area and/or large projects.

 Can anticipate patterns and links, looking beyond the immediate problem to the wider implications and can generate new and innovative solutions to complex problems.

 Able to manage own time and that of others and to develop plans for work activities in own area over the medium/long-term, supporting strategic planning activities.

 Able to explain/present highly complex ideas, anticipating potential objections and can prepare cases accordingly to influence others.

 Able to act as a facilitator and mentor, moving the team forward. May be a team leader or key technical contributor.

 Able to create formal networks internally and externally.

 

Specialist, Business Analysis & Planning – 68915

 

Organization : BT Group

 

Job function : Business Analysis and Planning

 

Main location : India-India-Gurugram-Gurugram

 

 

Schedule : Full-time

 

Working pattern : Standard

 

Benefit band : 2

 

Role code/grade : SBPA03

 

Salary : 0

 

 

Job Responsibilities:

 

  • Interpret large amounts of complex data to formulate problem statement, concise conclusions regarding business trends and opportunities

 

  • Develop and Monitor Predictive Models and showcase expertise in Statistical Analysis and Implementation

 

  • Build and maintain central database for analytics and business intelligence

 

  • Identify and develop key metrics, enhance reporting and formulate areas of analytic focus to better capture and manage the business performance

 

  • Provide subject matter expertise on strategy implementation/testing and initiatives related to the improvement of business operations

 

  • Work with cross-functional analysts, e.g. Operations, HR and Technology to deliver consolidated results

 

  • Communicating business trends using reports and optimizing reports from time and business requirement focus

 

  • When required, liaise with members of global teams involved in the projects on product delivery

 

  • Coach and mentor team member in their

 

Desired Profile:

 

 

  • Degree in Quantitative Fields such as Economics, Engineering, Operations Research, Business or Mathematics (B.Tech./ M.Tech./MBA/MA preferred)

 

  • 8+ years in Analytics role. Experience in Call Centre Analytics would be plus

 

  • Ability to understand and transform data to meet business needs

 

  • Skills: Intermediate to advanced level skills R, Advanced Excel. Experience in advanced Visualization tool. Experience with building central database. Knowledge of SQL would be plus

 

  • Sound knowledge of Statistics, Regression, Forecasting, Segmentation

 

  • Good analytical skills which include: the ability to clearly formulate analytical hypothesis, perform ad-hoc analysis to support it, communicate results clearly, and understand cause & effect relationships.

 

  • Good business skills which include: execution of business initiatives from analysis through implementation, management of multiple priorities, effective communication, maturity & stability.

 

  • Excellent verbal and written communication skills – ability to liaison with cross functional groups, present results to senior leaders, create effective presentation

Qualifications:

  • Degree, or equivalent experience.

Skills/Experience:

  • Experienced authority within Strategic Analysis, Business Planning and Business Benchmarking community with the ability to influence and inspire, through management information, the strategic direction.
  • Will tend to advise at a senior level within a specialist area as well as probably leading a team of professionals.
  • High level of commercial awareness and business acumen.
  • Will understand complex issues and able to distil learning and simplify complex scenarios.
  • Extensive knowledge of the telecom industry.

Mail : Abhinay.kr.singh@gmail.com

Contact : 09990578626

BT TSO , Technology Specialist, N&ET – 68784 ()

Technology Specialist, N&ET – 68784

 

Organization : BT TSO

 

Job function : Engineering

 

Main location : India-India-Bangalore-Bangalore

 

 

Schedule : Full-time

 

Working pattern : Rotating

 

Benefit band : 1

 

Role code/grade : NEET06

 

Salary : Within Range

 

 

Purpose Of Role:-

 

 

Technology Specialists are part of the Technical Services team in charge of the 21CN Global Ethernet & Optical network infrastructure platforms. Their main tasks and responsibilities are to participate and control network assurance activities (reactive by providing 3rd level support to 24×7 teams, but also proactive and pre-emptive maintenance), network integration and conformance, network changes and optimization. They have also additional responsibilities on Element Managers Applications, to cover system administration tasks such as maintenance, service restore, logical access control, and change management.

 

 

Key Responsibilities:-

 

  • To perform reactive, proactive and pre-emptive maintenance actions.

 

 

  • To ensure networks stays alarm-free. To establish and drive improvement plan for recurrent or repetitive events/alarms.

 

 

  • To participate to Incident Management On-Call rota.

 

 

  • To find network black spots, identifying associated risks, resolving or mitigating them.

 

 

  • To produce network reports in relation with maintenance activities or network health.

 

 

  • To establish and execute service and network improvements plan.

 

 

  • To perform network acceptance and conformance of new components going ready for service.

 

 

  • To perform Technical Assessment of Planned Works part of the Change Management process.

 

 

  • To perform complex network and service changes.

 

 

  • To participate in the verification/testing/type approval of new software release, and supervise/perform live upgrades.

 

 

  • To perform Maintenance and Configuration activities on Element Managers and resolve any issues/problems.

 

 

  • To establish and maintain Business Continuity technical procedures (element config backups, system backups).

 

 

  • To review and approve Planning & Design documents which could impact live networks.

 

 

  • To participate in regular meetings with Design, Vendors and Third-Parties.

 

 

  • To write and maintain technical procedures to be used within the team and/or by 1st/2nd level support teams.

 

 

  • To report work status and volume.

 

  • To perform complex network and service changes on 21CN global CFN network, Clocking device & Global.
  • To perform reactive, proactive and pre-emptive maintenance actions on Transport and Synchronization platforms deployed in Global Transport TPEN & 21CN Global CFN Network.
  • To make sure all L2C activities (Bandwidth provisioning & Services provisioning, process & procedures, tests & acceptance standards & Network topology changes, infrastructure changes, New network builds or cards additions, card software alignment, DCN transmission elements) on 21CN global CFN footprint & Global TPEN should complete within specified time set by BT planning team.
  • To ensure network stays alarm-free. To establish and drive improvement plan for recurrent or repetitive events/alarms.
  • To perform Maintenance and Configuration activities on Element Managers and resolve any issues/problems.
  • To find network black spots, identifying associated risks, resolving or mitigating them.
  • To produce network reports in relation with maintenance activities or network health.
  • To establish and execute network optimization plan.
  • To perform network acceptance and conformance of new components going into service.
  • To perform Technical Assessment of Planned Works part of the Change Management process.
  • To participate in the verification/testing/type approval of new software release, and assist/perform live upgrades.
  • To establish and maintain Business Continuity technical procedures (element config backups, system backups).
  • To review and approve Planning & Design documents which could impact live networks.
  • To participate in regular meetings with Design, Vendors and Third-Parties.
  • To write and maintain technical procedures to be used within the team and/or by 2nd level support teams.
  • 3rd level support to troubleshoot faults of 21CN global CFN network and IPL link (International Private Line) ranging from E1 to STM64 bandwidth and testing of escalated BT IPL link with the help of online BERT tester.
  • To support 3rd  Level Integration and configuration for ITMS

 

 

 

Qualifications:

  • B.E/B.Tech Degree holders
  • Relevant hands on experience

 

Skills/Experience:-

 

 

Professional/Technical Skills-

  • Good Knowledge of IP (Layer 3).
  • Excellent Knowledge of Ethernet (Layer 2).
  • Excellent Knowledge of Optical (DWDM and OTN G.709) and SDH/SONET.
  • Good knowledge of Testing recommendations (ie: RFC2544 for Ethernet).
  • Basic knowledge in UNIX (Oracle Solaris).
  • Good knowledge of Security practice, standards and protocols (Radius, Firewalls, Encryption).
  • Vendor equipment capabilities applicable to the role (as defined in Team Skills Matrix – minimum level 3 or above).
  • BT Academy Accredited Learning Path (ALP): Bronze level for IP Networking, Ethernet, Network Transport, and Network Management GNO.

 

Business Skills:-

  • Basic understanding of ITILv3.
  • Good knowledge and practical use of Continuous Improvement/Lean.
  • Basic skills for Managing Projects and Virtual Teams.
  • Good knowledge and understanding of BT Global Services products (Connect Global).
  • BT Tools and Processes capabilities applicable to the role (as defined in Team Skills Matrix – minimum level 3 or above).

 

Other Skills:-

  • Excellent English.
  • Ability to use computer software suites (Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint).
  • Strong interpersonal and teamwork skills with good ability to share and transfer knowledge.
  • Understanding and respect of a multi-cultural environment.

 

Other Job Standards:-

 

Collaboration:-

 

  • Attendance and active contribution to team meetings

 

 

  • Appearing on Instant Messaging software (Microsoft Communicator/Lync) for most of the working day, keeping status note in-line with team standards

 

 

  • Keeping MyProfile and BT Directory up to date

 

 

  • Sharing of knowledge with others in the team, within and outside of the Professional Community, to help BT grow it’s skill base

 

 

  • Keeping management informed via weekly reports of any significant events, barriers, successes, failures as an when they occur

 

 

Operational duties:-

  • Flexibility in working hours to be available for planned maintenance/change work, escalations or urgent matters and preparation of ad-hoc management reports and presentations as required
  • Covering team members duties during holiday periods

 

Quality:-

  • Delivering tasks on time and manage jeopardy with proactive behaviors
  • Adhering to Ticket Handling Standards and Quality updates. Keeping tickets updated minimum every week
  • Keeping SharePoint Dashboards and Trackers up to date, as per reporting requirements
  • Keeping updated working records, meeting minutes, action/issues lists

 

Adherence to wider business imperatives:-

  • Treating the company money as if it were our own
  • Completing role specific mandatory training before due dates avoiding escalations

 

Adherence to customer & commercial imperatives:-

  • Identification of, and seizing of, profitable business opportunities for BT
  • Building of commercial perspective, behaviors and knowledge

 

Mail : Abhinay.kr.singh@gmail.com

Contact : 09990578626

BT Global Services (Customer Service and Contact Centres)

Organization : BT Global Services

 Job function : Customer Service and Contact Centres

 Main location : India-India-Gurugram

Schedule : Full-time

 

Working pattern : Standard

Benefit band : International

Role code/grade : SVSO55

Salary : within range

Purpose Of Role:

  • Front line people performing all the functions of the ‘Customer Helpdesk’ role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair.

Key Responsibilities:

  • Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 BT values) such that customers that they call/call them are left “delighted” with the experience.
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).

Business Impact:

  • High impact on customer satisfaction and retention.

Authority/Decision Making:

  • Able to make most technical decisions.
  • Refers non-standard customer queries/escalations upwards.

Qualifications: N/A.

Skills/Experience:

  • Requires 6 -12 months of in depth technical training plus several years of experience (e.g. ‘expert’ depth on 2-3 technologies or ‘high’ depth on 8-15 technologies). Example CCNA/CCNP Cisco level.
  • Must understand the BT products and services that they represent to a solid “basic” level (e.g. same as Sales roles) and in depth BT’s operational/service processes.
  • These people are not ‘script-driven’.

Mail : Abhinay.kr.singh@gmail.com

Contact : 09990578626