webware.io (Quality Analyst – Voice) GOA

POSITION: Quality Analyst – Voice

LOCATION: PANJIM, GOA

WEBSITE: http://www.webware.io

POSITION FUNCTION:

This is an important position at Webware. The job entails working closely with Operations & Sales Teams. Experience in monitoring calls, preferably as a quality analyst/executive in an International Call Center/BPO would be an added advantage.

We are looking for self-motivated people who can enhance call quality and ensure process adherence.

QUALIFICATION & TECHNICAL SKILLS:

  • A Degree/Diploma from an Institute of repute (Undergraduate with exceptional skills can be considered)

  • Working knowledge of Google Docs, Spreadsheets, MS Office Suite (Word, Excel, PowerPoint, etc.)

  • Knowledge of Quality Monitoring Tools


SKILLS REQUIRED:

  • Excellent English Written/Spoken Communication

  • Ability to work in shifts (5:30 pm to 2:30 am) Mon – Fri

  • Call monitoring, assessment and evaluation skills

  • Ability to highlight issues and communicate solutions effectively

  • Ability to work with multiple teams and meet timelines for individual tasks assigned

DUTIES & RESPONSIBILITIES:

  • Work closely with Account Managers

  • Monitoring and evaluating live & pre-recorded calls

  • Analyze and highlight findings and suggest improvement

  • Seek opportunities for Upselling / cross selling

  • Ensure quality assessment sheets are updated for all outgoing/incoming calls

  • Responsible for the overall learning/findings and sharing of best practices

  • Publishing Quality Monitoring assessment MIS reports (Daily/Weekly/Monthly)

  • Contribute to effectiveness and overall quality of calls


REPORTING:
Reports to Account/Quality Manager

EXPERIENCE:

Quality Lead/Executive with min 1 years’ experience in an International Call Center/BPO (Preferably USA calling)

We are also open to meeting people with unique backgrounds and unique personalities.

ORGANIZATION SUMMARY:

Webware.io is a complete tool kit designed to help small businesses easily navigate the digital world. Webware’s technology platform provides everything small businesses need to manage and grow a successful online presence, from designing and building websites and online stores, to SEO Marketing services and creating loyalty programs. With services

To Apply

kindly Visit

http://www.webware.io/pages/footer/careers#join-webware